Terms and conditions.
Our services will be subject to the following conditions of this contract, by booking any of our services on this site you also accept unconditionally the T&C
Understanding our fees: Our fees include the booking of the event or events, meals, as specified in your quote, all the tasting, linguistic support at the event either translating, tutoring, interpreting only. A professional chauffeur will be booked for you if you require transport.
If you accept to be driven around in a private vehicle. you will be covered by the vehicle insurance policy only, to the extent permitted by the Italian law and you accept to be compensated only by such insurance policy in the amount and the terms established by such insurance company. Emilila Delizia will not compensate the clients directly in any case, earlier or in other amounts apart from those fixed by the insurance. Our fees do not include travel insurance.
Custom made personalised services on specific dates.
We strongly suggest that you check your travel plans accurately before making a reservation with us or have a travel insurance to cover any event that might prevent you from travelling.
Our company offers custom made travel in Italy, all tours, holidays packages, test drives and any other service on this site is arranged solely according to the client wishes and tailor made to their desires and on specific dates. EU laws specify that our company does not need to offer refunds in case of cancellation from the client due to the nature of our personalised and specific date services. Therefore, once you have agreed and paid a deposit or the full amount, unfortunately, we cannot offer you a refund if you change your mind or you cannot travel for any reasons.
A booking is to be considered confirmed and non refundable when we send you a confirmation email with details of your activity that normally includes the time/date and place of the booking.
Cancellations from the client.
Administration fees and deposit.
Emilia Delizia reserve to request a minimum discretionary deposit to cover all administration fees, in the case of cancellation your deposit will be forfeited.
All our tours, packages, car test drives and any services provided on this site are custom made according to the client requests therefore once agreed your deposit is non-refundable, regardless the length of your notice.
Payment of Balance.
All payments should be settled in advance, but at our discretion, we might allow the client to pay the balance on the day directly to us at the time of the meeting. If you still have an outstanding balance with our company at the end of the day, by agreeing to these terms and conditions you also agree to have your credit card charged by us for any amount that is still outstanding. Outstanding balance might occur if you have ordered extra services other than those agreed in advance, you did not pay all or part of the balance owed on the day of the tour.
One day tours.
All our tours are tailor-made according to the client wish, therefore, the deposit or full amount vouchers are always non-refundable.
Tours, accommodation packages & super car test drives.
All our packages are tailor made according to the client wish, therefore, the deposit vouchers are always non-refundable should the client wish to cancel the tour. The balance, if still outstanding, for this type of activities should be paid at least 30 days before the start of the stay or activity. The Balance is non-refundable.
Multiple day tour and tailor-made activities.
The deposit paid for multiple day customs made activities is non-refundable under any circumstances. The balance should be paid at least 30 days in advance. The Balance is non-refundable.
What we mean with private tour.
When we say private tour we organise a tour for your group at the time and place you have requested, we also provide transport just for your group only. HOWEVER at certain locations such as museums, dairy farms, or any other private or public locations you might find other visitors and you might have to share a tour with them. This is beyond our control as these tours are arranged by operational needs of a 3rd party on which we have no control, and we cannot accept claims arising from this matter, no refunds will be permitted. By buying tours from us you automatically accept this rule.
Balance due for cancellations and no shows.
Please note that all bookings for confirmed tours and activities are final, therefore if you still owe a balance it will need to be paid in full to our company in the event of a cancellation (regardless the notice given) or if you fail to show up. The balance is taken from the same card you have used to make the original booking.
Cancellation from Emilia Delizia.
In the unlikely event that we are unable to run the event, we will refund the client in full. Should we unable to run part of the event we will refund the client pro-rating according to what was possible to visit on the day.
Emergency number: Each tour will be provided with an emergency number should be needed on the day. It is the client’s sole responsibility to phone and inform us on the number provided at the moment the problem arise. No claim will be accepted if the client failed to inform us promptly.
Clients taking self-driving tour will be given a detailed itinerary with addresses of the locations intended for the visits. It will be the client’s sole responsibility to locate the establishments indicated in the itinerary and do all the necessary preparation, at least, a day in advance in order to prepare for the trip, no claims will be accepted for delays or no-show during a self-driving tour. We strongly advise having a GPS system suitable for the trip.
Self-driving tours & accommodation packages.
The client agrees to drive and meet the guides or the producers directly at the designated locations if the clients require the presence of the guide for the whole day should be requested in advance at a different cost than what it is indicated on this website. The client is required to have a GPS. Emilia Delizia will not accept claims arising from the lack of adequate planning and equipment for the self-drive activity.
Last minute booking.
If your booking is made with less than 14 calendar days in advance all payments made to us are final and no refunds are permitted. This applies to all activities listed on this site.
Super car test drives
This kind of activity is carried out by third parties who will ask (you) the client to sign a hiring contract. You agree to discharge our company from any matter arising between the car hiring company and you from the moment you sign this third party agreement. You agree to have your international driving licence, for the test drives activity and no refunds will be made if you fail to present the correct documentation as indicated on the site.
Emilia Delizia will not be responsible and will not refund for any event due to adverse weather, mechanical breakdowns, strike, road and traffic conditions, any unexpected closure, public transport cancellations, force majeure, flooding, fire, ice and snow, earthquakes, volcanic activity and volcanic ash, acts of terror, telecommunication failure, data loss, national and international flight cancellations, outbreaks of human and animal infectious diseases, or any event or act of god beyond our control, here in Italy and internationally including the U.S.A.
Emilia Delizia will not be responsible for compensation in the events of force majeure.
This includes any delay, cancellation, caused by the clients or any third party which is not directly related to our own fault.
Contacting the client.
The client should leave a good contact number or email while travelling either at the hotel or a mobile phone where he/she can be contacted easily. We will accept no responsibility for claims arising from circumstances where we have been unable to contact the client due to the lack of a contact number.
Third Party contractors.
Emilia Delizia reserves the right to employ and use third party contractors when necessary to provide the requested services. Contractors are professional third parties who are directly responsible for their work and operations. Any claim arising from their negligence should be forwarded directly to the interested third party.
Drivers: English speaking drivers are available on all tours to give only basic information on the car.
Tour guide: A tour guide by Italian law necessary to give information on the car and on location.
Pick up times and drop off times are estimate, this might vary due to road traffic and road condition.
Our vehicles are fully insured to cover third parties as specified by the Italian law (legge 990 del 24/12/1969).
Customers agree to have their own travel insurance to cover any possibility of an accident, cancellation, medical expenses. Emilia Delizia will not accept any claims due to the lack of proper travel insurance coverage.
The activities the client is purchasing from the site emiliadelizila.com will exclude what is not specifically indicated one the site or on the quote emailed to the client. Some (but not only) exclusions might be museum tickets, lunch, drinks, tips, personal purchases, transport before and after the end of the tours. We reserve the right to bill the client for any extra that is left unpaid on the day of the activity that was not included in the original plan.
Emilia Delizia will not accept claims for lost, damaged or stolen properties.
We will be no responsible for any damage caused by the client to third parties.
Children and minors must be accompanied by their parents or their legal tutors.
Emilia Delizia will not be responsible for damages to properties or injuries to people occurred while visiting, production factories, farms, restaurants, or any archaeological sites owned and managed by third parties.
All tour and activity dates and itineraries must be agreed in advance. As most of our activities are organised on demand and tailor made to the client request, dates changes are not permitted. However in very special circumstances and only at own discretion we reserve to charge €50 per person for any date/itinerary change made at least 7 days prior departure, subject to our availability, this condition applies too all activities booked via emiliadelizia.com.
Currency exchanges and credit card fees.
In the event of a refund, if your card is issued outside the EU and denominated in currencies other than pound sterling the actual amount returned might be less than the original this is due to currency exchange fluctuation and credit card fees applied to transactions.
For any dispute, the United Kingdom her majesty’s law courts are to be acknowledged as the sole competent authorities.
Data protection, and your personal information.
Your details will be solely used to arrange the tours and holidays in Italy, these details including your email will not be passed to any third parties. We are regulated by the data protection act enforced in the UK and EU. If you contact us via our website you might receive occasional newsletters from us, a unsubscribe button is provided for your convenience. This site does not store card details and it is PCI compliant.
Changes to this terms and Conditions contract.
We reserve the right to change these terms conditions anytime without any communication to you.
Defamatory and malicious activities on 3rd parties websites.
Any malicious activity including posting untrue reviews on 3rd parties website that have the sole intent to damage our image, ignoring the terms and conditions expressly indicated on this website, will be dealt with the full extent permitted by the law against the perpetrators. We will seek payment for the damage incurred.
It is the client sole responsibility to obtain the required suitable paperwork to travel, no refund will be given if you are unable to travel due to visa problems.
Credit card charge back.
We will always work together with the clients in order to sort out any dispute on the quality of the service and give them the correct refund. Any credit card chargeback that it is found to be malicious and filed against us without taking into account the terms and conditions posted on this website will be dealt with to the full extent permitted by the law against the perpetrators. We will seek payment for the damage incurred.
The information contained on this website.
The information contained on this website is solely for educational purposes and should not consider correct, it has not been checked for accuracy and it is provided as is without any guaranteed. We cannot be held responsible for any damage or loss incurred to you using the information appearing on it.